Over the years Change By Design has expanded what we offer to include tailored services to help your organization produce better products and services, make sure your customers are happy, support the most vulnerable among us, and make sure the right talent is in place to foster growth.

Our deep experience in the areas of manufacturing quality, in sales, customer service and satisfaction, child welfare and prevention, and talent management enables us to be especially effective in designing and developing best practice performance interventions in these areas.

As management consultants, we have broad experience building performance interventions in the following sectors and areas:

Manufacturing Quality

At the heart of good customer service is quality excellence, quality assurance, and quality management. We are especially proud of our extensive ISO 9001 experience of building performance  solutions for the manufacturing sector focused on all aspects of quality management systems. We also build to other quality standards.

• Food (Mars)

• Energy (GE -Continuous Improvement and Auditing Basics)

• Locomotion (GE Transportation)

• Maritime Safety (Survitec)

• Plant Management (GE Energy)

Sales, Customer Service and Customer Satisfaction

Without customers and clients, businesses fail. We work to understand the specific needs of your company and tailor our deep understanding of sales, effective customer satisfaction surveys, and satisfaction systems to provide unique solutions that support customer loyalty and word-of-mouth promotion. We build KPI dashboards so you can see how your customers align with your key performance indicators.

• International Big Truck Manufacturer

• Pharmaceuticals and Research (GE Healthcare)

• Telecommunications (Iansiti Performance Group)

• Maritime Safety (Survitec)

Social Services

• Child Welfare (Department of Children and Families)

• Prevention (Florida Center for Prevention Workforce Development, The National Campaign to Prevent Teen and Unplanned Pregnancy)

• Quality Assurance (Department of Children and Families)

Talent Management Solutions

At the heart of organizational success is an aligned purpose. Change by Design is a leading provider of advanced performance improvement solutions containing key principles and methodologies we apply for our benefit and that of our clients. Continuous improvement is a key principle we advocate for and apply to our own learning approaches. Practicing what we preach often provides benefits we gain from such as enabling us to evolve capabilities we use to create and implement new solutions.

One of our talent management solutions evolved from an adaptation of traditional and contemporary technologies, blended together to deliver organizational alignment that achieves profitable, purposeful outcomes.

Defining organizational alignment in tailored services

Alignment is a integral to performance improvement, because it creates a clear sense of organizational direction and purpose through shared understanding of vision, mission, and objectives.

Using internal resources, and those from Harrison Assessments, Change by Design is able to represent each task, role, department, team, project and any other input that should be captured, pinpointed and tracked to current and ongoing KPI metrics. That allows comparison of internal baseline measures with industry and competitor intelligence benchmarks, providing an initial positioning of organizational capability versus desired outcomes. The feedback generated is used to assess further needs, improving overall performance and achieving future organizational outcomes. The effect of aligning internal and external performance KPIs with traits and competencies creates ongoing clarity within teams and individuals, because they clearly see how their work contributes to the overall goals.

HOW DOES CHANGE BY DESIGN’S WORK PROVIDE NEXT LEVEL TAILORED SERVICE CAPABILITIES?

Our applies analytics to break-down barriers of conventional job descriptions to enable uninhibited, continuous and aligned work flows across an entire project or set of projects. The Change by Design nickname for this approach is “Moneyball for Recruitment.”

Using award-winning Harrison Assessments and a blend of baseline and benchmark to compare suitability traits analytics with job success formulas and competencies metrics enable us to assign the precise traits and competencies needed to align and accomplish any role, project or organization deliverable.

Our methods allow us to pinpoint and analyze targets for alignment with great specificity, for example.

• Talent to Job Description / Role using Harrison traits, competency and performance metrics.

• Talent to Teams and Departments using Harrison traits, competency and performance metrics.

• Talent and teams to projects using Harrison traits, competency and performance metrics.

Our unique approaches set the organization free from the more rigid job constructs. This provides the ability to identify and select talent outside the more rigid ideas of standard job-descriptions. As organizations overcome narrow job description barriers they operate with higher-levels of process flexibility
while becoming focused on a collaborative and aligned purpose from which successful outcomes follow.

We find that as individuals and teams participate in job areas out of normal or assigned job roles, there becomes less project drag and inertia produced which speeds up progress with less performance errors. Another key benefit from our Moneyball for Recruitment approach is to overcome the disadvantage of competing with the MAMAA (formerly FAANG) organizations who hire the talent you want — but cannot afford — as they have first selection of best available talent in any of their chosen roles or competencies.

An additional factor making hiring more difficult is that jobs are more complex and require subject matter experts with a broad set of necessary capabilities, such as T-shape, M-shape and other types of talent. Without our approaches, conventional means make identifying this talent nearly impossible. However, our technology tools and analytical approaches to performance and alignment to purpose provide certainty that you are hiring the people your organization require.

WHAT KEY ORGANIZATIONAL BENEFITS ARE ACTIVATED AND ENHANCED THROUGH ALIGNMENT OF RESOURCES for tailored services?

Decision Agility: As an aligned organization improves communication and collaboration, it becomes agile, flexible and able to make changes quickly and efficiently as it adapts and responds to challenges and opportunities as markets or industries also change quickly.

Talent Purpose: Alignment underpins individual and team capabilities by creating a sense of purpose and engagement that improves job satisfaction while increasing productivity, retention, and overall profitability.

Unified Focus: As we align organizational competencies we create clear pathways for achieving operational goals that also improve performance while delivering value to stakeholders and leading to business success.

• International Big Trucks Company

• National Fleet Management Services Company

ISO-Standard Quality Management

Being ISO-certified requires a rigor to which other organizations do not have to adhere. Our training solutions have make positive impacts wherever they have been implemented. We are well-versed in ISO manufacturing requirements for energy, transportation,  food, and maritime safety.

• Leadership: Supporting Quality Through Informed Decision-Making

• The Continuous Improvement Process

• Manufacturing Plant Management

• Lean Six Sigma

• Basic Auditing

• Generating ISO Documentation: Procedures and Work Instructions

• Creating and Using Quality Management Systems

• Operationalizing Quality

• Problem-Solving

Child Welfare

Having been centrally involved in the transformation of the child welfare system in Florida, we deeply understand the requirements in all areas of child welfare. Check out the trainings we have built or supported. We also design structured practicum to support accountable preservice and inservice workforce development.

• The Hotline’s Role in Keeping Children Safe

• The Trauma-Informed Approach to Child Welfare

• Assessing Child Safety

• Impact of Trauma on the Child

• Florida’s Practice Model, Child Welfare Values, and Ethics

• Understanding the Importance of the Family

• Understanding Child Developmental Stages

• Adult Functioning and Effective Parenting

• Understanding Family Systems and Generational Patterns

• Child Abuse, Child Neglect, and Maltreatments

• Assessing the Family Through the Six Domains

• Present Danger and Impending Danger

• The Similarities and Differences Between Safety and Risk

• What is ‘Sufficient Information?’

• Self-Care and the Child Welfare Professional

• Child Protective Investigations

• Adoption Services

• Foster Care

• Accountable Supervision

• Quality Control

• Leadership

• Maternal and Child Welfare

• ‘Baby Whispering”

• Maternal and Child Welfare

• Structured Practicum

Prevention

Prevention services work to build resilience capacity in at-risk children and families to prevent them from entering the child welfare system or experiencing other life-altering situations like teen pregnancy, dropping out of school, domestic violence, substance abuse, and mental health issues. We have experience building performance interventions at the strategic and tactical levels, including working with senior leadership, middle management, and direct workers.

Change By Design earned a designation as a National Best Practice for Behavioral Health Workforce Development for one of the institutes we designed for a client!

• Risk and Protective Factors

• Developmental Assets

• Social Marketing

• Assessing Community Needs

• Program Logic Modeling

• Sexual Violence Against Women

• Environmental Strategies

• Implementing the Strategic Prevention Framework

• Prevention Workforce Development in Change Agency:

  • Applying Motivational Strategies to Speak and Train More Effectively

  • Working with Groups

  • Developing Self-Efficacy in Your At-Risk Children and Adolescents

  • Making Real Change Happen

  • Effectively Changing Attitudes

  • Using Social Learning to Facilitate Change

• Multicultural Counseling

• Developing Resilience in the following At-Risk Populations:

  • Teen Pregnancy

  • Dropping Out of School

  • Violence

  • Substance Abuse

• Strategic Planning

• Funder and Potential Funder Communication Skills

• Media Communication Skills

• Policymaker Communication Skills

• Making Effective Decisions as a Middle Manager

• Leveraging the Change Process in Your Organization