I certainly don't like to dwell on the negative, especially here. But I've just got to say it: I'm ready for this pain to be over! It's so hard to put on a brave face as I soldier on through a shingles flare-up that's covered my face and threatened my eyesight. Or when that flare-up starts right after pulling my back muscle during physical therapy. Or while dealing with the relentless muscle/joint aches from the immunotherapy drug Keytruda. As a result of all this, I'm thinking a lot about pain. And it also makes me think about the motivation to eliminate it.
Change management is an approach to business transformation that prepares a department or an entire organization for significant upcoming change. The approach has been refined over the past 100 years and is well-suited to develop both readiness and motivation in each team member at your company so that they embrace the implementation of changes, and are able to align with the future state of the organization.
During our 6-week residency in Houston for my daily cancer radiation treatments, Paul and I decided to further explore and enjoy the city as much as we could over this extended stay. A few weeks ago we were in the central Rice Village area, and discovered a a fantastic cupcake shop called Sprinkles, which delivers the best cupcakes I have ever had. Curious to learn more, I did some background research on the company.
In the simplest conceptual terms, performance improvement professionals believe companies have a stackable structure, like building blocks. Each of the different pieces, parts, departments and divisions influence and support each other. Because of this, we see misaligned or missing building blocks as a threat to the entire operation’s effectiveness, reducing the quality of outputs, including products and services. But if you can identify the block that is compromised or causing lower quality in a system, then you can accurately address the deficit to reaching target quality. Start by examining any bad business assumptions, then follow this easy 6-step, evidence-based process to quantify current and desired results, before addressing the issues. This will enable you to make targeted changes to your system, based on quantifiable data, and achieve actual business process improvement that leads to the desired outcomes.
In 2022, the International Municipal Signal Association (IMSA) contracted Change by Design to design and develop legally defensible exams for five public safety worker disciplines, plus new standard operating procedures (SOPs) in the form of process workflows and detailed design documents (DDDs). Following the successful roll-out of the deliverables to the IMSA certification teaching community early this year, discussions were held about additional challenges they faced. As a result of the dialogue, we are pleased to share that IMSA has hired Change by Design for two additional projects for 2023.
Change by Design is happy to announce being recently selected by ISF to fulfill a new contract award. The sub-contract is converting existing coursework into more effective online learning modules for the Florida Department of Health’s (FLDOH) Children’s Medical Services Department. The end result of this project will be better informed, prepared, and competent program staff who are effectively implementing policy in each of their respective geographic regions.
