State Education Association

This state-level education association found itself at a crossroads in terms of the internal politicization of their organization and their people. A deeply-entrenched culture of political infighting existed among employees, where others’ efforts were sabotaged, fellow employees were thrown under the bus in order for another to come out on top, and gaslighting as an undercutting mechanism…again for political posturing. Association Education Department leadership hired Change by Design to work in a substantial way with those in the culture to help shift it to greater health.

Governor’s Office of Adoption and Child Protection

The State of Florida's social marketing campaign for adopting children who were wards of the state was extremely successful, but also exposed serious challenges within the adoption system. Change by Design was hired to help.

University of South Florida Department of OSHA Safety Florida Program

The USF Department of OSHA Safety Florida Consultation Program was funded by the federal government to develop an eLearning equivalent to the print-based version available on The National Institute for Occupational Safety and Health (NIOSH) website. In this way, it would be more accessible to more students 24/7.

University of South Florida: Department of OSHA Safety Florida Consultation Program

Summary of Client’s Challenge

The USF Department of OSHA Safety Florida Consultation Program was funded by the federal government to develop an eLearning equivalent to the print-based version available on The National Institute for Occupational Safety and Health (NIOSH) website. In this way, it would be more accessible to more students 24/7.

Developing The Basis Of The New Course: Storytelling

Change by Design was selected as the vendor for this project. The best approach to start was identifying the target learner population, then building a story around them. We created a story around a 16-year-old young man working at a local burger joint. In the story, this young ‘archetype’ needed to consistently demonstrate safe behaviors at work so that he could make enough money to buy the used car he wanted and … aspirationally …to win the attention of the young lady he was interested in. We transformed the “Talking Safety”-provided activities into equivalent versions online but modified the approach enough to maintain engagement in an asynchronous learning environment.

Testing The Course With The Target Population

Once the course was developed, Change by Design conducted a pilot with the target audience. We canvassed teens ages 14-17 at two points; where they first experienced the course, and also whent hey responded to a post-course survey. Next they participated in one of three focus groups (divided by age), where we captured qualitative perspectives that gave our findings and recommendations more depth.

Going From Print To eLearning To Virtual Reality

Change by Design then developed a prototype 3D world with several sections:

  • A ‘classroom’ where content was instructed via narration by a virtual ‘instructor’.

  • ·A gamified ‘maze’ where learners encountered challenges that they had to overcome by providing the right answers to questions that arose. We felt that this different approach to testing knowledge would motivate the target population to complete the task.

  • ·A ‘3D burger joint’, where learner avatars were able to explore different areas behind the counter to identify unsafe conditions, such as water on the floors leading to employee falls and staff infections in the bathroom which, when not sanitized, would lead to potential illnesses.

  • A Magic Market kind of unsafe environment, where a thief had entered the building and threatened people with a baseball bat and where the location had other unsafe issues that learners were asked to explore and identify.

This provided USF’s program director with a showcase to federal officials, demonstrating a modern, innovative approach to expand the effort, and help increase funding.

Florida DCF Childcare Test Administration Policy Analysis and Recommendations

The legislative branch in the state of Florida identified a need to build and demonstrate competency for child care workers throughout Florida. In order to determine the impact of the legislative requirement to develop and deliver legally defensible exams that would ensure a common skill set in caring for children under the age of six in day care centers and other child care locations. In order to assess the implications of this new legislative requirement, the FL Department of Children and Families hired Change by Design to conduct a thorough policy analysis to determine various impacts, including on personnel, costs, etc.