Over the years Change By Design has expanded what we offer to include tailored services to help your organization produce better products and services, make sure your customers are happy, support the most vulnerable among us, and make sure the right talent is in place to foster growth.

Our deep experience in the areas of manufacturing quality, in sales, customer service and satisfaction, child welfare and prevention, and talent management enables us to be especially effective in designing and developing best practice performance interventions in these areas.

As management consultants, we have broad experience building performance interventions in the following sectors and areas:

  • Manufacturing

  • Banking

  • Social Services

  • Federal Government

  • State Government

  • Telecommunications

  • Transportation

  • Public Health

  • Pharmaceuticals

  • Energy

  • Food

  • Maritime

  • Education

  • Labor

  • Housing

  • NonProfits

  • Law Enforcement

  • Academia

Manufacturing Quality

At the heart of good customer service is quality excellence, quality assurance, and quality management. We are especially proud of our extensive ISO 9001 experience of building performance  solutions for the manufacturing sector focused on all aspects of quality management systems. We also build to other quality standards.

  • Food (Mars)

  • Energy (GE -Continuous Improvement and Auditing Basics)

  • Locomotion (GE Transportation)

  • Maritime Safety (Survitec)

  • Plant Management (GE Energy)

Sales, Customer Service and Customer Satisfaction

Without customers and clients, businesses fail. We work to understand the specific needs of your company and tailor our deep understanding of sales, effective customer satisfaction surveys, and satisfaction systems to provide unique solutions that support customer loyalty and word-of-mouth promotion. We build KPI dashboards so you can see how your customers align with your key performance indicators.

  • International Big Truck Manufacturer

  • Pharmaceuticals and Research (GE Healthcare)

  • Telecommunications (Iansiti Performance Group)

  • Maritime Safety (Survitec)

Social Services

  • Child Welfare (Department of Children and Families)

  • Prevention (Florida Center for Prevention Workforce Development, The National Campaign to Prevent Teen and Unplanned Pregnancy)

  • Quality Assurance (Department of Children and Families)

Talent Management Solutions

  • Premium Big Trucks (Volvo)

  • Fleet Management (Element)

ISO-Standard Quality Management

Being ISO-certified requires a rigor to which other organizations do not have to adhere. Our training solutions have make positive impacts wherever they have been implemented. We are well-versed in ISO manufacturing requirements for energy, transportation,  food, and maritime safety.

  • Leadership: Supporting Quality Through Informed Decision-Making

  • The Continuous Improvement Process

  • Manufacturing Plant Management

  • Lean Six Sigma

  • Basic Auditing

  • Generating ISO Documentation: Procedures and Work Instructions

  • Creating and Using Quality Management Systems

  • Operationalizing Quality

  • Problem-Solving

Child Welfare

Having been centrally involved in the transformation of the child welfare system in Florida, we deeply understand the requirements in all areas of child welfare. Check out the trainings we have built or supported. We also design structured practicum to support accountable preservice and inservice workforce development.

  • The Hotline’s Role in Keeping Children Safe

  • The Trauma-Informed Approach to Child Welfare

  • Assessing Child Safety

  • Impact of Trauma on the Child

  • Florida’s Practice Model, Child Welfare Values, and Ethics

  • Understanding the Importance of the Family

  • Understanding Child Developmental Stages

  • Adult Functioning and Effective Parenting

  • Understanding Family Systems and Generational Patterns

  • Child Abuse, Child Neglect, and Maltreatments

  • Assessing the Family Through the Six Domains

  • Present Danger and Impending Danger

  • The Similarities and Differences Between Safety and Risk

  • What is ‘Sufficient Information?’

  • Self-Care and the Child Welfare Professional

  • Child Protective Investigations

  • Adoption Services

  • Foster Care

  • Accountable Supervision

  • Quality Control

  • Leadership

  • Maternal and Child Welfare

  • ‘Baby Whispering”

  • Maternal and Child Welfare

  • Structured Practicum


Prevention services work to build resilience capacity in at-risk children and families to prevent them from entering the child welfare system or experiencing other life-altering situations like teen pregnancy, dropping out of school, domestic violence, substance abuse, and mental health issues. We have experience building performance interventions at the strategic and tactical levels, including working with senior leadership, middle management, and direct workers.

Change By Design earned a designation as a National Best Practice for Behavioral Health Workforce Development for one of the institutes we designed for a client!

  • Risk and Protective Factors

  • Developmental Assets

  • Social Marketing

  • Assessing Community Needs

  • Program Logic Modeling

  • Sexual Violence Against Women

  • Environmental Strategies

  • Implementing the Strategic Prevention Framework

  • Prevention Workforce Development in Change Agency:

    • Applying Motivational Strategies to Speak and Train More Effectively

    • Working with Groups

    • Developing Self-Efficacy in Your At-Risk Children and Adolescents

    • Making Real Change Happen

    • Effectively Changing Attitudes

    • Using Social Learning to Facilitate Change

  • Multicultural Counseling

  • Developing Resilience in the following At-Risk Populations:

    • Teen Pregnancy

    • Dropping Out of School

    • Violence

    • Substance Abuse

  • Strategic Planning

  • Funder and Potential Funder Communication Skills

  • Media Communication Skills

  • Policymaker Communication Skills

  • Making Effective Decisions as a Middle Manager

  • Leveraging the Change Process in Your Organization