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February 16, 2023

Remembering To Stay Cognitively Limber While Avoiding Mental Muscle Fatigue In The Gym Of Life

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Photograph of Sue talking about Change by Design custom trainings with Chamber of Commerce event attendees.Since recovering (slowly!) from chemo, I've returned to the gym to build back my strength. But recouping takes time, no matter how much I try to increase my level of exercise. Being back in Houston for daily radiation treatments has personally reminded me that memory is an underrated, limited resource that no amount of exercise can expand. Instructional designers know why reducing cognitive load, or the amount of mental processing that occurs in our working memory, is key to helping us handle more situations and improve learning effectiveness.

But why? Because all human working memory allows no more than 5 +/- 2 pieces of information, concepts, or mega-concepts to be held in our brain at one instant. For example: if you 1) have a high-powered or complex job that requires you to change your focus and effort frequently to new and different tasks, 2) you are struggling with a medical issue for your child, and 3) you're trying to quit smoking, that's a lot of cognitive load!

One way each of our human brains try to economize our memory usage is by finding patterns amidst seeming chaos. This way we can reduce the strain on our limited memory and focus on things that take up more of it. It's also why we create routines, so that some tasks become more automatic, chunking into concepts that don't require nearly as much attention. Leaders do a lot of that so they can be as efficient as possible, becoming adept at finding patterns in chaos while staying flexible with different people, their traits and personalities, as well as constantly changing situations.

Photograph of man holding up seven fingers, six which are tied with red string bows to signify reminders.So what recently has reminded me that working memory is a resource that is always limited no matter how much practice we give it? Here in Houston, my current weekly regimen has about six key things I have to do, including:

  • radiation (5x/week)
  • physical therapy appointments (2x/week)
  • therapeutic yoga (3x/week)
  • occupational therapy for neuropathy (1x/week)
  • radiation oncologist visit (1x/week)
  • aerobic and PT exercises every day

Plus there are immunotherapy infusions once every three weeks, and there's dealing with the shuttle, parking, and valet transportation consideration, because my appointments can also shift on a daily basis. This, plus keeping the business going, all boils down to a lot of individual things to think about, some of which are constantly changing. The amount of variability pretty easily maxes out my short-term memory because I can't nail down a routine. As a result, I get a little grouchy... which Paul can unfortunately attest to.

Grouchiness is a common symptom of cognitive load hitting its limits. Grouchiness in learners is bad because it impacts performance by using up working memory and distracting people from what they are learning. In cases where we want learners to become automatic at performing a complex skill set, and we don't want to overload them to a high frustration point, we can apply Cognitive Flexibility Theory (CFT). By applying CFT, we can build training that requires learners to assemble a large number of concepts and skills performed during variable situations. These situations are called 'complex' or 'ill- structured domains'. In fact, in this type of scenario, learners are required to construct a mental structure that enables them to 'hang' the information and skills on that structure in a variable pattern. This leads to flexibility. Ultimately, CFT says there are no easy answers, and the path to achieving the goal depends on how the learner constructs their ability to perform the specific conglomeration of knowledge and skills to perform ill-structured, complex tasks.

Photograph of legislative aid standing ready nearby conference table of people conversing, holding an important report.One of our state legislature projects was a good example of how CFT can be implemented. Legislative assistants to a state representative were required to learn three very complicated rule-based processes including: the legislative process, the budget appropriations process and the bill drafting process. Each process was a series of 'if this, then that' decisions. They had to learn that first, then combine the three processes, plus all related rules. This combining and additional variability took most staffers even more cognitive effort. 

On top of that, they had to deeply understand how their representative would respond in a wide variety of circumstances. Also, the staffers had to know how they themselves would respond to different situations, based on the constellation of factors mentioned above. Both the representative and the legislative aide's decisions were heuristic-based, dependent on timing, preferences, roles, and the conditions on the ground. It's plain to see how easily a learner's working memory could be overloaded by so much variability. That's especially the case for these new staffers, who had to become fully competent in a highly compressed time frame. Talk about brain overload!

All that to say: don't beat yourself up if you miss a beat, especially while trying to do something new. More experience will definitely lead to more confidence and automaticity, which helps to free up that valuable working memory for other demands. Sitting here this afternoon in a slouch while writing, I'm reminded that I need to remember to consistently sit and stand in the new posture the PT has identified for me. Post-surgery, that change is necessary so that my body can properly heal and not regress. Sigh, one more thing to remember... but each day becoming the new norm and slowly, over time, becoming automatic.

As the Winter draws to a close and Spring approaches, I hope that the new things in your life are slowly settling into routine. But if not, just remember there are really only 5 +/- 2 things you can juggle right now anyhow – Doctor's orders 😉

Yours Truly,

Portait of Sue Ebbers, CEO of Change by Designsigned by Sue
Sue
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How To Build A Great Instructor-Led Corporate Training On A Tight Budget

By: Sue Ebbers, Ph.D.

Staff member attending instructor-led, custom training event online through web conference call.

During the past 30 years, a lot of corporate training has garnered a bad reputation. I've heard some say the culprit is over-reliance on PowerPoint or Keynote. Others in our field bemoan expediency brought on by tighter budgets, or instructional designers whose sole qualifications are on-the-job experience. The truth is that training mode, training budget and trainer competency are really not the largest contributors to this problem. Instead, the real issue is a widely-held misunderstanding by the misinformed majority that presenting information in a pseudo-teaching environment is training. But presenting information is not the same as training. It's just information, presented in an attractive wrapper.

Instead, good training aligns with goals and delivers results. Employees are able to do something new that they have not been able to do before. That's when you know you have a good training. And it doesn't always have to cost that much more to be effective. Here's how to easily build a great instructor-led corporate training on a tight budget.


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