In the simplest conceptual terms, performance improvement professionals believe companies have a stackable structure, like building blocks. Each of the different pieces, parts, departments and divisions influence and support each other. Because of this, we see misaligned or missing building blocks as a threat to the entire operation’s effectiveness, reducing the quality of outputs, including products and services. But if you can identify the block that is compromised or causing lower quality in a system, then you can accurately address the deficit to reaching target quality. Start by examining any bad business assumptions, then follow this easy 6-step, evidence-based process to quantify current and desired results, before addressing the issues. This will enable you to make targeted changes to your system, based on quantifiable data, and achieve actual business process improvement that leads to the desired outcomes.