There is wisdom in business that it’s far better, and less expensive, for you to keep your clients happy than attempt to constantly attract new ones. The adage holds true for your employees as well, because constantly training and re-orienting new hires because of attrition, is far more expensive than performance improvement interventions with existing team members. You will certainly experience cycles and periods of change, with personnel, systems and their outputs. But one technique for mitigating the risks for loss includes deploying and maintaining an evidence-based customer service and satisfaction system that can quickly identify any internal issues, both large and small, that undermine your organization’s performance.