Performance improvement is a set of tools designed to identify ways to make business processes and policies better.

Bringing change to any organization requires a deep understanding of how change works, how people work, and how evidence-based change processes are best woven into organizational initiatives.

Here at Change By Design, we rely on our strong expertise and experience within the disciplines of psychology, communication, business, and education to help bring about positive performance improvements within your organization

Process Improvement

We work with clients to identify ways to make business processes and policies better.

Strategic Planning

We provide strategic planning at three levels: inputs/processes, micro-level products, and macro-level products. We align products and services to the requirements of stakeholders and identify the impacts of what is produced. The end result is a strategic and tactical roadmap.

Key Performance Indicators (KPIs)

We work with clients to identify key performance indicators within teams, departments, and organizations and align the data to track their progress.

Cost/Benefit Analysis

We analyze options your organization is considering adopting to determine the tangible and hidden costs, as well as the tangible and hidden benefits. Doing this provides useful information to make effective, informed decisions.

Logic Modeling

We work with clients to develop logic models that serve as roadmaps around their process, program, and/or services, enabling us to evaluate a program at various stages in its lifecycle. In addition to interview protocols and deep research, we work closely with relevant stakeholders to establish and validate the logic model. 

Change Management

We support client organization change initiatives through the implementation and adjustment periods. We also provide the necessary communication strategy to ensure employee buy-in. We specialize in addressing pockets of resistance which, if not addressed, could lead to a derailment of the process.

Policy Analysis

We work with governmental clients to review the impact a new law or policy will have on a constituent population. We carefully and comprehensively look at the proposed policy from a variety of stakeholder perspectives to determine if, how, and to what extent it will achieve its goals.


We evaluate instruction, programs, and services at various points in time in their lifecycle to determine how well they are performing against identified indicators. We are equipped to perform formative, summative, process, outcome, and impact evaluations.