Goodbye 2023, Hello 2024 — Change By Design

Despite the many positives that come with having a growing business, there are some growing pains as well. More people = greater likelihood of challenges. Without a plan for continuous improvement that will address scalability issues of your business, the challenges will become more complex and costly to solve. And if those challenges aren’t addressed in time, patterns of untrained or dysfunctional behavior will grow and undermine both the effectiveness and efficiency of your company.

Cross-Industry Expertise Delivering Proven Scalability Interventions

Change by Design has deep expertise in delivering precisely the right solution for the problems faced by differently-sized entities. We’ve helped federal and state government, national and regional nonprofits, as well as Fortune 500 and other companies overcome industry-specific issues inherent to:

Manufacturing and transportation
Banking and commerce
Public health and social services

Associations and non-profits
State-level legislative affairs
Law enforcement and public safety

Management Consulting Partner Who Right-sizes Learning & Development

Change by Design has also worked with all levels of employment, including senior leadership, middle management, and direct workers. Learn how Change by Design can provide a wide variety of services to support your business needs:

Does your business need to develop the capabilities of your employees?

Change by Design develops job task analyses and competency models, which are the best practice foundation for course and curriculum development
Change by Design writes standard operating procedures (SOPs) that help ensure consistent performance by staff members who reference them
Change by Design designs workforce curriculum and job aids that support new learning or remedial corrective learning
Change by Design determines the right learning management system to house and serve both training and exams, as well as to track the performance of learners

Is your business in danger of losing employee institutional knowledge when they retire or otherwise leave the company?

Change by Design builds upon the job task analysis or competency model to develop job descriptions for each level of a particular role
Change by Design applies Harrison Assessments to determine the right people for the right roles
Change by Design develops a learning architecture to specify what and when specific skills, plus related knowledge, should be developed within a curriculum spanning multiple levels of a position
Change by Design develops individual courses and large curricula that build workforce capacity in specific roles
Change by Design prepares your future workforce by building stepping-stone training to develop succession capacity

Does your growing business need consistency of culture and scalability?

Change by Design develops performance evaluations to determine individual employee alignment to cultural standards
Change by Design designs and develops tailored training to support cultural growth in alignment with performance evaluation criteria

Does your organization need help pinpointing the exact cause(s) for performance issues and how to address them?

Change by Design identifies key performance indicators (KPIs) and builds a strategic model to enable measurable alignment in workforce efforts, business processes, and business products and services
Change by Design conducts comprehensive needs assessments and analyses to determine gaps in business results and identify causal factors for product and service shortfalls.
Change by Design delivers a 1-3 day tailored workshop to clients to determine collaboratively the right problems and solutions
Change by Design builds change management interventions to best ensure adoption of leadership-initiated change initiatives

Does your organization need a training approach that upskills employees in the flow of work?

Change by Design develops a structured approach to training and mentorship that provides bite sized learning at the point of need.
Change by Design works with client members to develop the learning in the flow of work curriculum.
Change by Design provides training for mentors/coaches who serve as support new hire progress in learning their jobs.

Does your business need to improve its customer service and satisfaction efforts?

Change by Design audits company processes to determine customer service shortfalls
Change by Design develops custom customer satisfaction systems, to include survey structure and contents, as well as a communication system that delivers consolidated results to all affected parts of the company, such as repairs and returns.

Free Downloadable PDF Resources To Help You Get Started

Change by Design has developed these convenient resources that can be used by your team, free-of-charge, to help achieve your organization’s performance improvement goals. Each document or form is a tangible reflection of our process in designing and developing lasting solutions for businesses and non-profits. Take them for a spin and let us know what you think!