Change by Design was hired by Haute Headz, a high-end salon, to create two very simple games as a performance enhancement for their business.
Successful Haute Headz co-owner Nikki Parrish approached Change by Design to help engage salon staff in providing consistently exceptional customer experiences.
After learning about the salon’s challenges, Change by Design developed two fun games that staff could play at their quarterly ‘all hands on deck’ meetings. Valuable professional development incentives would be awarded to the top players.
The games leveraged the power of social learning and two different change models to build readiness and engagement to play. They were also designed to be ‘contagious’, so that when one stylist played the games, others would see them and want to join the game.
Did it work? You bet!
While Haute Headz had always been at the top of its game, these two fun, simple performance solutions helped put Haute Headz over the top in providing impeccable customer service.