Take a moment to remember an incident recently when you enjoyed first-class customer service that brought you deep satisfaction. Was it buying groceries, or talking with a bank teller at your credit union? Was it while getting your heat pump fixed, or during a meeting with your children's teachers? Before Christmas, Paul and I met with my care team to discuss the results from the chemo and what are next steps, post-surgery. Drum roll please.... I'm currently cancer free!!
That was the great news. But there was something more... because during our many conversation(s) with doctors, physician assistants, nurses and technicians, I could not help but appreciate MD Andersen's incredible culture of customer service first-hand:
One basic principle in graphic design that is very relevant for creating effective elearning modules is that shape precedes color. To be more specific: our brains first interpret what our eyes see into shapes. They then interpret the color of those shapes for contextual understanding. So by defining how shapes are used to convey meaning and purpose in a given elearning project, we leverage the brain's hardwired visual order of operations to improve user experience and boost information retention.
Alternatively, if you ignore the importance of shapes and/or use them inconsistently to communicate meaning or purpose, then you are inviting confusion and cognitive dissonance for the learner. Here are five key ways we recommend using shapes to boost your training effectiveness.
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Merry (early) Christmas to you and your family, or whatever end-of-year celebration is meaningful to you and those you love! At this moment, I am counting down the final days of recovery following my recent mastectomy and lymph node removal surgery in Houston. With Paul by my side, taking loving care of me, it's plainly clear how this 2022 cancer reality has enabled a deep transformation of our marriage for the better.
Change by Design has been awarded a new contract by long-time business partner Jacksonville-based ISF to perform a series of activities to improve workforce capability of Florida’s childcare worker population. The project is an activity initiated by the Florida Department of Children and Families (DCF) biyearly, with the work for the upcoming cycle kicking off in December of 2022. For this year’s effort, Florida DCF wants to re-frame their approach to incorporate the understanding that childcare workers are the first teachers who Florida’s children will be entrusted.
Change by Design was recently selected by the International Municipal Signal Association (IMSA) to continue our relationship by awarding us a new contract for a new group of legally defensible assessments, project workflows, and detailed course designs for five new public safety disciplines. The award decision was made because of Change by Design’s reputation and our prior success of working together with IMSA. This new contract represents the second project with IMSA, following:
An initial contract in mid-2022 to design and develop legally defensible exams for five different public safety certifications areas. such as Traffic Signal Installation and Maintenance and Fiber Optics (Installation and Maintenance)
A concurrent contract to design and develop the same solution for another 5 public safety certification disciplines, which includes creation of detailed process workflows and course outlines for each discipline that can be localized and utilized by regional trainers to generate tailored coursework
