Change by Design was hired to apply their unique consensus-building process with the sales department of a Florida health plan provider, teaching them a new way to identify and solve problems.
Change by Design was hired by Haute Headz, a high-end salon, to create two very simple games as a performance enhancement for their business.
Change by Design was hired by GE Energy to develop a complex learning simulation teach their leadership how to engage with the quality process of continuous improvement.
The state of Florida identified a workforce development need for training related resources for newly-hired prevention workers with 0 – 3 years in the field. They funded the Florida Center for Prevention Workforce Development (CPWD) to conduct a series of activities to identify the most important skills needed and develop these materials.
The U.S. Centers for Disease Control tasked and funded this national non-profit to develop and deliver a communication skills training to regional teen pregnancy prevention-focused non-profits. The desired outcome was creating regional capacity for effectively communicating a clear, cohesive, and accurate message to specific, locally-targeted audiences.
This state-level education association found itself at a crossroads in terms of the internal politicization of their organization and their people. A deeply-entrenched culture of political infighting existed among employees, where others’ efforts were sabotaged, fellow employees were thrown under the bus in order for another to come out on top, and gaslighting as an undercutting mechanism…again for political posturing. Association Education Department leadership hired Change by Design to work in a substantial way with those in the culture to help shift it to greater health.
The State of Florida's social marketing campaign for adopting children who were wards of the state was extremely successful, but also exposed serious challenges within the adoption system. Change by Design was hired to help.
Change by Design was hired by the Florida Department of Children and Families to develop a comprehensive curriculum for preservice child welfare workers.
Change by Design transformed OSHA’s national workplace safety training into an eLearning module.
Summary of Client’s Challenge
The USF Department of OSHA Safety Florida Consultation Program was funded by the federal government to develop an eLearning equivalent to the print-based version available on The National Institute for Occupational Safety and Health (NIOSH) website. In this way, it would be more accessible to more students 24/7.
Developing The Basis Of The New Course: Storytelling
Change by Design was selected as the vendor for this project. The best approach to start was identifying the target learner population, then building a story around them. We created a story around a 16-year-old young man working at a local burger joint. In the story, this young ‘archetype’ needed to consistently demonstrate safe behaviors at work so that he could make enough money to buy the used car he wanted and … aspirationally …to win the attention of the young lady he was interested in. We transformed the “Talking Safety”-provided activities into equivalent versions online but modified the approach enough to maintain engagement in an asynchronous learning environment.
Testing The Course With The Target Population
Once the course was developed, Change by Design conducted a pilot with the target audience. We canvassed teens ages 14-17 at two points; where they first experienced the course, and also whent hey responded to a post-course survey. Next they participated in one of three focus groups (divided by age), where we captured qualitative perspectives that gave our findings and recommendations more depth.
Going From Print To eLearning To Virtual Reality
Change by Design then developed a prototype 3D world with several sections:
A ‘classroom’ where content was instructed via narration by a virtual ‘instructor’.
·A gamified ‘maze’ where learners encountered challenges that they had to overcome by providing the right answers to questions that arose. We felt that this different approach to testing knowledge would motivate the target population to complete the task.
·A ‘3D burger joint’, where learner avatars were able to explore different areas behind the counter to identify unsafe conditions, such as water on the floors leading to employee falls and staff infections in the bathroom which, when not sanitized, would lead to potential illnesses.
A Magic Market kind of unsafe environment, where a thief had entered the building and threatened people with a baseball bat and where the location had other unsafe issues that learners were asked to explore and identify.
This provided USF’s program director with a showcase to federal officials, demonstrating a modern, innovative approach to expand the effort, and help increase funding.