The world’s largest survival technology solutions provider contacted Change by Design to assist with a customer satisfaction survey transformation. The client held ISO certifications, meeting globally-recognized performance standards for all aspects of the business, which were articulated through their quality management system (QMS), and along with the rigorous auditing requirements and continuous improvement focus, guaranteed at the highest level of quality worldwide. But the company and ISO auditors found a misalignment between their current evaluation of customer satisfaction, and what was required by ISO, which presented a threat to re-certification.
Change by Design was brought in as a subcontractor to address performance issues at the US national office of a big truck (18-wheeler) manufacturing company. The challenge they faced was in the sales area for their distributors in the US, Canada, and Mexico. Specifically, they wanted to build capacity in their sales force to replicate the “secret sauce” of their expert sales associates. This company also wanted documentation of all capabilities and skills so that as they went forward they could build courses that were aligned with needed competencies.
The head of the sales department for a regional health plan provider learned that they were not meeting their assigned sales goals. In addition, it had become apparent that his team’s cultural dynamics were less than what he had hoped they would be.
GE Energy’s Global Quality group wanted two important quality areas to receive major attention through the design and development of training for basic auditing and writing documentation. Change by Design made this typically mundane content come alive with rich storytelling and virtual instructor-led training.
Change by Design was responsible for designing and storyboarding a quality of product manufacturing eLearning course for this top-tier candy company.
Change by Design produced two days of skills-focused training for AT&T on an extremely tight timeline for the launch of their customer service and small business sales initiative.
Change by Design worked closely with GE Healthcare to transform instructor-led trainings into eLearning and a self-paced print curriculum.
Following the merger of two companies, Change by Design was hired by San Francisco company Sweetrush to analyze the united company’s new operational processes and provide a guidance report for their workforce development efforts.
During the recent housing crisis, Change by Design was hired by ICATT, Inc. to develop a curriculum to help real-estate-owned groups protect abandoned homes and prepare them for sale.
For products to be taken seriously, manufacturing companies will typically adhere to rigorous quality standards. GE Transportation hired Change by Design to build a training that conveyed ISO quality requirements to over 10,000 employees worldwide.
